Privacy Policy

1. Introduction

Bonza Engine Pty Ltd ("we", "our", or "us") operates the Bonza Engine platform from our headquarters in South West Rocks, NSW, Australia. We're committed to protecting your privacy and handling your personal information with care.

2. Information We Collect

Business Account Information

• Business name and ABN
• Contact details (name, email, phone number)
• Business address and service areas
• Banking details for payment processing

Customer Information

• Name and contact details
• Service address and access instructions
• Booking history and preferences
• Payment information (securely processed via Stripe)

Usage Data

• Login times and IP addresses
• Platform features used
• Device and browser information

3. How We Use Your Information

We use your information to:

• Provide and improve the Bonza Engine platform
• Process bookings and payments
• Send automated SMS reminders and notifications
• Generate business analytics and insights
• Provide customer support
• Comply with Australian legal requirements

4. Information Sharing

We share information only when:

• You explicitly consent (e.g., sharing cleaner details with customers)
• Required for payment processing (Stripe)
• Required for SMS services (Australian SMS gateway)
• Required by Australian law or court order
• Necessary to protect rights and safety

We never sell your personal information to third parties.

5. Data Security

We implement bank-level security measures including:

• 256-bit SSL encryption for all data transmission
• Secure Australian data centres
• Regular security audits and penetration testing
• PCI DSS compliance for payment processing
• Two-factor authentication options

6. Your Rights

Under Australian Privacy Law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications
• Lodge a complaint with the OAIC

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Business records are kept for 7 years per Australian tax requirements. You can request deletion at any time, subject to legal obligations.

8. Cookies

We use essential cookies to maintain your session and remember preferences. Analytics cookies help us improve the platform. You can control cookies through your browser settings.

9. Children's Privacy

Bonza Engine is designed for business use. We do not knowingly collect information from children under 16.

10. International Data Transfers

Your data is stored in Australia. If we need to transfer data internationally (e.g., for payment processing), we ensure appropriate safeguards are in place.

11. Updates to This Policy

We may update this policy periodically. We'll notify you of significant changes via email or platform notification.

12. Contact Us